Apartments in Rome Italy - FAQ

What are the terms and conditions?

Please read this document in full.

Payments

After we have received the completed booking form, we will email you instructions on how to make the necessary deposit (on average 25% of total however, for certain apartments and/or situations the deposit could be up to 50%). We ask you to do this within receipt of the payment email.  Payment must be made by the end of the following working day (7pm +GMT) inwhich worldwide-accom has the right to cancel the booking. If you have difficulties with making the payment within the time given, please contact your sales consultant to request an extension. Along with the deposit required, terms and conditions must be agreed to and credit card details must be supplied. For Last Minute bookings (arriving within 30 days from booking date) the deposit corresponds to 100% of the rental.

 

Accepted Methods of Payment

Credit card - Bank transfer

 

Security Deposits

A security deposit may be required in those properties where there are a number of valuables the proprietor wishes to protect. Those properties that require a cash security deposit clearly state it on the property description page and again on the voucher. The security deposit is paid for on arrival in cash and returned to the Client at check out after a verification of eventual damage or breakage that may occur during your stay. In cases where no security deposit is required and excesive damages are incurred due to the negligence of the client, the amount will be debited from the client's credit card.

 

Cancellation Policy

The cancellation of a booking on the part of the client, for whatever reason, must reach worldwide-accom in writing and will incur the following cancellation charges:

60 plus days prior to the arrival date - the deposit is refunded to the client less a 25% cancellation fee

59 - 45 days prior to the arrival date  - 50% of the total rentals is charged

44 - 0 days prior to the arrival date - 100% of the total rental is charged

Information on the Website

The specific apartment information is believed to be correct by worldwide-accom and has been provided by the apartment owners upon inspection of the properties by worldwide-accom staff.

However, worldwide-accom or the property owners cannot be held liable for any inaccuracies or changes in this information.
This especially applies to services such as Internet, telephone and cable TV, where the supplier of such services or equipment, may experience technical problems during your stay resulting in temporary loss of use of such items.

Rome is an ancient city and such incidents can occur more frequently, than in modern countries.

We  can not guarantee that in those properties where the Internet is available, that this service will be compatible with all computers or operating systems.

 

Booking Amendments

Once a booking has been confirmed and the deposit has been paid, any changes made to a booking will carry a service fee of Euro 25.00.

 

Code of Behaviour

Clients are held to respect the property and the traditions of the location.  If the clients or their party fail to behave in a civilised and decent manner, the owner or his representative has the right to ask the party to leave the property immediatley and before the schedules departure date and has the right to deduct the sum of any damage incurred from the security deposit or from the client's provided credit card  in addition to and cleaning fees. In this case the client loses all rights to any reimbursement of rental costs.

 

Complaints - Responsibility

The descriptions of the properties on the worldwide-accom website are accurate and made in good faith.  worldwide-accom declines any responsibility for alterations carried out by the owner without informing worldwide-accom.  Above all, if the client has cause for complaint, the client should inform the owner and our office on the day of arrival on +39 06 992 68006.  The client must give worldwide-accom the time necessary to verify the complaint and possible responsibility and to resolve the problem.  In the absence of the above mentioned procedure and without the authorization of worldwide-accom, clients who leave the rental property before the scheduled departure, will lose any right to reimbursement of rental costs or compensation of any kind. No complaint can be considered and no refund will be paid unless this procedure is observed within the time limit stated above or after departure from the property. The following events do not constitiure grounds for complaints: acts of god, the presence of insects or animals typical to the area that may provoke possible stings or bites, interruptions of the power supply, if the problem is caused by the supplier or by unforseen events.  Properties offered are characteristic accomodations, without any recognized international standard, and reflect the personal taste of the owner and the local traditions, especially in their style, design and furnishings. Any possible small disadvantages that derive from the above-mentioned causes cannot be accepted as reason for complaint. 

 

Amount of People

The number of persons occupying the property may under no circumstances exceed that specifically agreed at the time of the reservation and that appears on your voucher.

 

Utilities

Utility costs in Italy are very high, therefore some apartment owners charge for electricity in summer to cover air conditioning and gas in winter to cover heating. If this fee is not included in the nightly rental rate, it will be clearly specified on the property description page.

 

Vouchers

Once we receive your deposit we will email a voucher which you are required to print and carry with you. The voucher contains important information such as property address, contact details, amount paid and balance due on arrival. Vouchers are sent in pdf format as an attachment, if you do not receive your voucher within 3 days of payment, you must contact your consultant by email or using your local telephone number Italy: +39 06 3600 1394 | UK: 020 8816 7490 | Ireland: 01 443 3932 | Australia: (03) 9018 6632 |  USA: (310) 601 8607 |  so we can arrange for a voucher to be re-sent in a different format, faxed or mailed.

 

Arrival Information

The client will inform worldwide-accom in writing of the estimated time of arrival to the property as well as the mode of transport being used and flight and trains numbers at least 7 days prior to the arrival date.

Check-in Times

Clients may check in to their booked property between 2 pm and 9 pm. For arrivals after 9 pm,  properties carry a late check in fee of Euro 25 to be paid directly to the representative who hands over the keys.  If an early check in is required by the client, the property must be booked for the previous day to the arrival date.

Check-out Times

Check out time is 10am in Venice and 10:30 am in all other locations. This will be discussed with the representative when you check in. If the client requires a late check out, the client must book the apartment for the day following their actual departure date.

 

Price - Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information, worldwide-accom shall have the right to refuse or cancel any orders placed for a property listed at the incorrect price. worldwide-accom makes no guarantees to the accuracy of any and all information on worldwide-accom.com, worldwide-accom.com, venice-accom.com, florence-accom.com, amalfi-accom.com, tuscany-accom.com, sicily-accom.com, paris-accom.com and/or it's affiliate websites.

 

Possible Failure Of Technical Services

It is possible that the Internet service, telephone service, or cable TV service in your apartment is unavailable during your stay due to technical problems which may occur and are out of the control of the property owner or worldwide-accom.

It is also possible that the Internet service provided is not compatible with your own computer's operating system or configuration. In such cases, neither the property owner or  worldwide-accom can take responsibility for any loses or expenditures due to technical failure.

 

For other apartments in Rome, why not visit Worldwide-Accom

Whilst every care has been taken to ensure that the information provided is accurate,
Apartments in Rome Italy, its employees, contractors or suppliers, cannot be held responsible should any inaccuracies occur.
Prices quoted are subject to change without notice.